Retail User Experience UX Video 
PYMNTS
MAY 8, 2020
With most of Apple ’s retail stores remaining closed due to the coronavirus pandemic, the tech giant is introducing a new hub to streamline the shop-from-home experience. The new portal offers an enhanced user experience (UX) that enables people to chat with tech specialists and learn more about contactless delivery options.
PYMNTS
DECEMBER 14, 2017
For those who can’t watch, it’s a video of various people offering weak explanations for the presumably terrible gifts they bought. “I The diversity of our catalog makes us like no other retailer in the world,” Shellhammer said. I bought it in one click” was our personal favorite bit of shade thrown. And how do you find things?”.
CB Insights
OCTOBER 31, 2019
But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Personal finance: Chatbots to help manage spending.
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