PYMNTS

SEPTEMBER 5, 2019

Seventeen percent of call centers are looking to replace knowledge-based authentication (KBA) with multi-factor authentication (MFA) to better protect customers from scheming fraudsters, and though that may not seem like a high percentage, it is double the number of centers that were looking at such methods in 2018.

social media 116

social media Fraud Tools Knowledge Base 116

ZootBlog

NOVEMBER 11, 2015

To do this they must invest in knowledge and skill development. Keeping a bank in top shape means fostering innovation. Not only are these banks expanding their base services but they are pulling in an innovative trainer versed in the latest technology advancements. Alternative Lenders. Is this really necessary?

Innovation 60

Innovation Fintech social media Knowledge Base 60

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

APRIL 22, 2020

Crafting KYC processes that combine customer data from credit agencies, governmental sources, utility companies or even social media sites with banks’ previously siloed data is one way they could potentially enhance their onboarding processes’ security while maintaining speed and seamlessness. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

William Mills

MAY 11, 2016

Demo: Sezzle app with knowledge based authentication to link bank accounts. Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. David Carr (Innovation Manager). Adds in Social security. Plus the 1% rewards. ^KT.

Video 40

Video Mobile social media Analytics 40

PYMNTS

SEPTEMBER 4, 2019

Whether bank or business, call centers need to make sure they’re providing an innovative, robust experience for the customer online, over the phone, through mobile apps and on social media. To learn more about how TD Bank is innovating its call center experience, visit the Tracker’s Feature Story.

Security 152

Security social media Tools Knowledge Base 152

PYMNTS

APRIL 11, 2017

The reason Yahoo was targeted, said Geiman, was because bad guys wanted to get the answer to knowledge-based questions. The third data point is the percent of social logins to third party sites — that is, a merchant or a content site — that Google and Facebook represent.

Data 101

Data social media Fraud Online 101