PYMNTS

AUGUST 22, 2018

Fiserv, the global provider of financial services technology solutions, announced on Wednesday (Aug. 22) that it has rolled out two enhanced consumer authentication solutions, step-up authentication and identity verification, to mitigate card fraud within call centers. According to Fiserv, fraud reached a three-year high of $16.8

Fraud 101

Fraud social media Knowledge Base Cards 101

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Fraud is an ever-evolving space, [so] it’s important, with multifactor authentication, to look at it holistically,” she said.

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. FIs that are reliant on data caches that are just a year old are at a distinct disadvantage, not only for fraud protection, but also for successful onboarding.

Security 133

Security Data Fraud Tools 133

PYMNTS

JULY 10, 2019

Despite the pervasiveness of digital identity in everyday life, concerns surrounding digital ID security continue to make headlines, with billions of dollars lost to fraud. Developments From Around the Digital Identity World. Apple announced its own digital ID program, Sign In with Apple, at its recent Worldwide Developers Conference.

Apple 158

Apple social media Knowledge Base Mobile 158

William Mills

MAY 11, 2016

Demo: Sezzle app with knowledge based authentication to link bank accounts. Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. From Website: brandCrowder is a mobile, web-based “equity” crowdfunding platform. Adds in Social security.

Video 40

Video Mobile social media Analytics 40

PYMNTS

NOVEMBER 15, 2017

Put another way, and to paraphrase a hockey great: When it comes to identity verification and the technology that comes with it, FIs need to skate where the technology is headed, not where it has been. You are in the technology business, and you, more than anybody else, should understand that evolution is constant,” Barnhardt said.

social media 100

social media Fraud Knowledge Base Data 100

PYMNTS

SEPTEMBER 4, 2019

Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many channels. Call center technology providers are relying on AI-enabled tools to make sure call centers can match changing customer preferences.

Security 152

Security social media Tools Knowledge Base 152