Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); Using Watson Marketing analytics, data sources such as images, video and social media can be coaxed to reveal insight.

Marketing 156

Marketing social media Millennials Customer Experience 156

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Traditionally, banking was a conservative industry with relatively high barriers to entry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience. Virtual reality?

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

JANUARY 27, 2016

That’s the goal of SaleMove , the company that has built a platform that enables businesses that sell services – banking, mortgage, insurance – to provide an online user experience that exceeds the in-person version. “Even email and social media posts are more traditional, turn-based ways of communicating.”

Customer Experience 12

Customer Experience Online New York City Video 12

Fintech Labs Insights

OCTOBER 31, 2016

Artificial intelligence (AI) is not new to fintech, but in the past two years we’ve seen a jump in the sophistication and scale of its use across the industry. In a Fintech Trending post earlier this month, we highlighted Capital One’s live integration and Lloyd Bank’s proof of concept with Amazon’s Alexa. .”

America 12

America Millennials Mobile social media 12