PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who are dissatisfied with their apps’ account opening functionalities, for example. This is the case for 34.8

UX 150

UX User Experience Survey Meeting 150

PYMNTS

JANUARY 3, 2017

Those feedback loops are critical … The mobile phone is a thousand times better UX [user experience] than the card is,” added Wind, especially for millennials who expect transparency in the digital age.

Retail 137

Retail UX Cards Branding 137

Celent Banking

OCTOBER 10, 2016

Consumers can misunderstand mobile wallets : Many users of Apple Pay, for example, have a poor understanding of how the system actually works, with many assuming Apple is in control of their card details. While the system is safer than traditional cards, the perception that it’s less safe is keeping many users from adopting it.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

AUGUST 9, 2019

Then, there are Bridge Millennials. Bridge Millennials are a unique group of consumers, comprised of individuals between 30 and 40 years of age who exhibit cultural characteristics of both Generation X and Millennials. Among the Bridge Millennials in our study, 37.8 This suggests that those 33.7

Data 155

Data Millennials Google Apple 155

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” It’s even harder when your target market would rather never think about what you’re trying to sell them — retirement, for example. The 3 questions Level Money asks users the first time they use the app.

Tools 78

Tools Millennials US Maine 78

PYMNTS

JUNE 4, 2020

For example, meal delivery services orders are up 33-fold, while digital grocery orders have risen 400 percent. The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. It’s not just about digital self-service.

Mobile 141

Mobile UX Cards Payments 141