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Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

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Using digital lending helps to reach small businesses

Independent Banker

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. Benefits of digital lending. By William Atkinson.

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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

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The 2014 GonzoBanker Awards

Gonzobanker

We are seeing it show up lots of places, it’s real and it’s great for this industry. A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander.