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At credit unions, focus on customer experience reigns

Abrigo

Reported by the NAFCU, Forrester Research released its annual Customer Advocacy survey , and found a few credit unions that lead the pack on meeting and exceeding customer needs. Ultimately, a strong belief in a positive customer experience pays off in spades.

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Walgreens And Wing Team Up For Drone Delivery

PYMNTS

Pharmacy retail giant Walgreens and Alphabet-owned drone company Wing have teamed up on a pilot program to deliver products to the doors of customers, according to a Sept. The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . 19 release. .

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Hurricane Florence’s Retail Punch

PYMNTS

We have selling policies that all sellers agree to before selling on Amazon, and we’re actively monitoring our store and removing offers of products that violate our policies and harm our customer experience.”. All in all, Florence’s economic impacts will be less than the big storms of 2017. According to Planalytics, roughly $2.75

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Retail Pulse: goop Finds Stickiness In New York, Opens ‘Lab’; Nordstrom To Offer Early-Bird Pickup

PYMNTS

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. In preparation for the holiday season this year, the retailer has updated its website and also plans to have a larger array of electronics, toys and fashion products.

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Instacart Expands Alcohol Delivery Across The U.S.

PYMNTS

Instacart said customers in participating states will now see a new in-app banner that lets them shop directly from beer, wine and spirit “aisles” of select retailers on the Instacart marketplace. and is available from one-third of its 300-plus retail partners. ”

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How Boutique Trucks Are Bringing New Meaning To Fast Fashion 

PYMNTS

Villegas is the owner of the Richmond, Virginia-based Clavillè Fashion Truck. It can be challenging getting customers in the door the first time, she noted, because “buying clothes out of the back of a truck has some strange connotations to people still.”. And many bring a friend.

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Game-Changing Tech Or Dystopian Nightmare? How 16 Industries Could Be Transformed By Facial Recognition

CB Insights

From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Linking facial recognition to personalization for shoppers presents a big opportunity in retail. Law Enforcement. Food & Beverage.