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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

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Fabletics Announces Brick-and-Mortar Expansion

PYMNTS

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190
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Big Retail Problems, Small Format Solution?

PYMNTS

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. Is this a viable answer to the beating that Sears’ bottom line (and that of many other one-time stalwarts of brick-and-mortar retail) have been taking in recent years? Specifically, with small(er) stores.

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Now Boarding: On-Demand Food Delivery With Airport Sherpa

PYMNTS

To connect with customers, restaurants — or other airport retailers — can hook into Airport Sherpa’s system in two different ways. In one case, the app can be integrated with a retailer’s own point-of-sale (POS) system. Either way, airport retailers can generate incremental revenue by reaching customers throughout the airport.

San Diego 109
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Installation Network Aims To Remove Assembly Headaches For eCommerce Buyers

PYMNTS

With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc., Now, Banhidy and his team have generated demand from top auto manufacturers and retailers, leading to a $4.5 million extension to its Series A round.

San Diego 141
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FICO World 2023: Four Enterprise Fraud Management Takeaways

FICO

It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management. If you weren’t able to attend, start making plans now for FICO World 2024 , happening April 16-19, 2024 in San Diego.

Fraud 52