article thumbnail

3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275
article thumbnail

How Pharmacies Are Driving Retail Innovation

PYMNTS

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

We need to talk: Meet IBM SPM this summer in Europe

Insights on Business

These challenges and pressures are only compounded if you are running your operations without an appropriate automated tool and the wide-ranging benefits they can bring. June 19 th -20 th : 10 th Annual Total C&B seminar , Amsterdam.

Meeting 96
article thumbnail

FICO Women Leaders: Sharing Our Insights and Success

FICO

FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. Stephanie has previously held executive roles at Apttus, Oracle and RightNow Technologies.

article thumbnail

Why design should be a core concept in modern banking

NCR

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. It now operates six Workbenches at its branches in Dublin, Galway, Limerick and Cork. The case for design in business. Embracing design thinking.

article thumbnail

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

hosting financial education seminars). Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. Branch locations without ITMs typically require two to four employees to operate each branch for extended hours.

Video 60
article thumbnail

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

hosting financial education seminars). Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. Branch locations without ITMs typically require two to four employees to operate each branch for extended hours.

Video 60