Customer Experience Leadership System UX 
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.
Perficient
SEPTEMBER 29, 2020
In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! Health systems are stuck with cost structures that are in many ways out of their hands. Building ease in a health system requires things like: Personas and journey maps.
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Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Barrier 2: Competing Priorities.
Gonzobanker
DECEMBER 20, 2019
A slam dunk in market acquisition of a bank with the same core system and eight of nine Bancorp branches within walking distance of ConnectOne branches. The good news is that the grass roots of the financial system is merging amongst itself and NOT getting swallowed by the man. Bank Acquisition of the Year. ConnectOne Bancorp, Inc.
Gonzobanker
DECEMBER 19, 2022
It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. What an amazing leadership story. The Smarter Bank Customer Experience Award.
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