Remove Customer Experience Remove Leadership Remove Online Remove Risk Management
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Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

However, in order to address this leadership mandate, CIOs must break through the tactical mindset and focus that consumes most hours of their day. Simply taking orders, fulfilling requests, managing outages, and measuring service levels—important responsibilities for sure—will not position the CIO nor the financial institution for success.

Resources 128
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Do you know your bank or credit union’s top priorities?

Abrigo

Does senior leadership do a good job of communicating its top priorities? In a recent online survey of more than 1,000 bankers using Sageworks’ solutions, bankers indicated that priorities are fairly diverse. Once you understand the risk, bankers can grow their portfolio in line with their risk appetite and overall strategy,” he said.

Survey 150
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How to Win Small Business Loans This Year

Abrigo

The consumer demand for digitization and customer-centric banking is higher than ever. Despite the challenges that come with adopting new procedures, community financial institutions by their very nature have a notable advantage over online and alternative lenders when it comes to small business lending. Lending & Credit Risk.

How To 195
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2020 GonzoBanker Awards

Gonzobanker

Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. It feels like soon we will be ordering our burger online in the drive-through and having it “delivered” at the window. The Best Card Loyalty Reward Goes to ugh… CASH!

Idaho 160
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The 2019 GonzoBanker Awards

Gonzobanker

Its Baldrige-winning tenacity on customer experience is legendary and consistent. And Partners CEO John Janclaes helped put Kony on the market map in mid-size shops, even keynoting Kony’s conference with a leadership book in tow. So talk about a busy area of focus and some hair pulling when it comes to customer experience?

Idaho 148
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Finovate Spring 2018 – Day 2

William Mills

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Info: Covered Security acts as a personal security assistant looking out for your online life.

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The 2023 GonzoBanker Awards

Gonzobanker

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Paul Murphy, founder of Murphy & Co.

Fintech 191