Customer Experience Leadership Online Risk Management 
Gonzobanker
JULY 8, 2022
However, in order to address this leadership mandate, CIOs must break through the tactical mindset and focus that consumes most hours of their day. Simply taking orders, fulfilling requests, managing outages, and measuring service levels—important responsibilities for sure—will not position the CIO nor the financial institution for success.
Abrigo
AUGUST 26, 2016
Does senior leadership do a good job of communicating its top priorities? In a recent online survey of more than 1,000 bankers using Sageworks’ solutions, bankers indicated that priorities are fairly diverse. Once you understand the risk, bankers can grow their portfolio in line with their risk appetite and overall strategy,” he said.
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Abrigo
FEBRUARY 23, 2022
The consumer demand for digitization and customer-centric banking is higher than ever. Despite the challenges that come with adopting new procedures, community financial institutions by their very nature have a notable advantage over online and alternative lenders when it comes to small business lending. Lending & Credit Risk.
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. And Partners CEO John Janclaes helped put Kony on the market map in mid-size shops, even keynoting Kony’s conference with a leadership book in tow. So talk about a busy area of focus and some hair pulling when it comes to customer experience?
Gonzobanker
DECEMBER 14, 2023
Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Paul Murphy, founder of Murphy & Co.
Gonzobanker
DECEMBER 22, 2020
Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. It feels like soon we will be ordering our burger online in the drive-through and having it “delivered” at the window. The Best Card Loyalty Reward Goes to ugh… CASH!
Gonzobanker
DECEMBER 19, 2016
Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.
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