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How Can Real-Time Decisions Improve the Customer Experience?

PYMNTS

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Joe received a BA in Economics from Lewis University and an MA in Economics from the University of Illinois at Chicago.

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Sing It With Me: What’s the Mask Mandate Got To Do With Wealth Management?

Perficient

California, New Jersey, Connecticut, Delaware, Oregon, Illinois, and Rhode Island have announced plans to lift their statewide mask mandates or school mask mandates, and more states have indicated they will revisit mask requirements in the near future. Mask mandates are being lifted across the country.

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PSCU’s Lumin Digital Helps Mutual Security Credit Union Go Digital

PYMNTS

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.

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Fabletics Announces Brick-and-Mortar Expansion

PYMNTS

With the brand’s proprietary digital platform and 1 million-member base in place, Fabletics said it uses deep customer insights and enhanced market data to determine the most strategic locations for its retail locations. Less is more,” Dustin Netral, SVP of operations for Fabletics, said in a press release.

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Kroger Expands Home Chef Meal Kit Offerings To New Stores

PYMNTS

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

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Grocery Round-Up: SNAP’s Delivery Expansion, Amazon’s No Charge Pick-ups And The Store Building Binge

PYMNTS

In the longer run, the service will grow over the next several months to the grocer’s 570 retail locations throughout California, Illinois, Pennsylvania and Florida. Prime members in more than 2,000 locations can also receive unlimited free, two-hour delivery from Amazon Fresh and Whole Foods Market on orders of $35 or more.

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Self-Service Kiosks Boost Consumer Spending By 30 Percent

PYMNTS

Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. The projected annual growth of the American interactive kiosk market through 2021 is 7.2 With the addition of kiosks, McDonald’s , for example, is turning its eye to enhancing customer experience and choice.

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