William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Uses video to capture a bank statement via AI processing to improve results. 09:34 am Cashoff. banks @cashoff_uk Lina Perez, Billy Leung.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 11, 2016

01:25 pm Video Recap of Finovate Day 1 with William Mills and Steven Ramirez. DigiByte is looking at video games, and have created a “gaming wallet” based on blockchain tech. ^SR. Based in Hong Kong; showing integration with free to play video games. Personalized video content on a mass scale. Tim Dubes (VP, Marketing).

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? DigiByte is looking at video games, and have created a “gaming wallet” based on blockchain tech. ^SR. Virtual reality?

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Demo video will be available soon. Product distribution strategy: Direct to Business (B2B). Key Partnerships & Customers. Explainer video: [link].

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. User connects Paypal and eBay account, then verification is via a video session. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

SEPTEMBER 7, 2016

Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! Also a pretty good customer experience. Showing a computer-based portal with a financial dashboard and connecting to a financial planner via video in the dashboard/co-browsing.

Mobile 40

Mobile Cards Fraud Data 40