PYMNTS

SEPTEMBER 28, 2020

“Many who were taking legacy forms of payment before — cash or checks — now have to move to a 100 percent digital this holiday season — and that can be a pretty big shift for many small businesses,” Burgin said.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

NOVEMBER 17, 2020

The rising trend of digitization in commerce and the increased occurrence of card-not-present fraud were not created by the COVID-19 pandemic. What has changed, Steinman said, is the reality of the pandemic and the radical digital life shifts it has engendered. We think that [is] definitely going to be at play here.

Fraud 316

Fraud Michigan Security Cards 316

FICO

JUNE 16, 2021

Many businesses plan for the most common or obvious problems, but of course just because something occurs infrequently doesn’t mean that it isn’t important. Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. Three qualities stood out to me.

Analytics 52

Analytics Survey Cards Customer Experience 52