Abrigo

NOVEMBER 18, 2016

The OCC Comptroller’s Handbook on CRE lending is careful to point out that CRE lending brings a unique take on other common lending risks, such as credit, interest rate, liquidity, operational, compliance, strategic and reputational risks.

Community Bank 150

Community Bank Handbook Lending Risk Management 150

FICO

JUNE 2, 2020

I thought through what steps the fraud operations team might be taking to resolve these mysteries. Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter. Part one—my receipt of the wrong iPhone 11 model—seemed like a simple "picking" error in the carrier’s warehouse.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Also, with reduced staff in the office, it’s important to consider other operational changes such as an increase in the volume of cases that go to auto-resolution to assist with operational capacity.

Fraud 52

Fraud Management Handbook Cards 52

FICO

JANUARY 9, 2023

They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. Source: fca.org. Structure of Consumer Duty.

Technology 52

Technology Compliance Strategy Regulation 52

CB Insights

JANUARY 4, 2018

Compliance Officers. Startups are using AI to automate various steps of the recruitment and on-boarding process, from resume parsing, sentiment analysis in interviews, and using chatbots for monitoring compliance. COMPLIANCE OFFICERS. The cost of regulatory compliance, currently estimated to be around $80 billion globally.

Software 75

Software Compliance Training Google 75