What Do My Customers Expect? Inside Perficient’s Now/New/Next
Perficient
JUNE 22, 2020
In either case, we like to take a customer-journey approach to the inventory, which helps us to systematically identify these experiences, map them to business capabilities, and setup an apples-to-apples comparison against the market. . The goal is simply to get a current state snapshot so we can find a baseline for comparison. .
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