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Small-bank rarity: A digital launch that happened on time

American Banker

Citizens Bank of Edmond in Oklahoma, in conjunction with the digital-banking platform Narmi, recently launched an account-opening process that occurs completely online. The project, completed in less than three months, could be a model for community banks that want to innovate but fear being a low priority for vendors.

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How Financial Institutions Focus on Customers Is Key

Abrigo

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. Direct Banking Satisfaction Study found that direct banks, or branchless banks that operate online, earned a higher satisfaction score among U.S.

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FinTechs Take A Regional Approach To SMB COVID-19 Relief

PYMNTS

Below, PYMNTS rounds up the latest solutions that FinTechs and lenders are developing to ease the PPP lending process for SMBs and FIs alike, with many initiatives focused on enabling regional and community banks to maintain a competitive edge against the biggest banks. Lendsmart, Griffin Technologies. Citizens Bank Of Edmond.

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Creating a Customer-Centric, Digital Financial Institution

Abrigo

It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. Does your financial institution support a culture of innovation and an environment that welcomes new technology?

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Top Banking Challenges: Finding Growth in 2021 and Beyond

Abrigo

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Here's what they're doing.

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Here’s How to Become More Than the Branch Next Door

Gonzobanker

We’re gearing up for Smarter Bank LIVE , and your 325+ RSVP responses to our upcoming online event make one thing clear: You want your bank to become more than the branch next door. According to Cornerstone Advisors research, 47% of consumer checking accounts opened in 2023 are at fintech companies or online banks (not traditional banks).

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Who were ICBA’s Top Lenders of 2022?

Independent Banker

Last year, community bank loan producers were faced with both record-low interest rates and a glut of deposits. But as they always do, they came through for individuals and businesses in their communities with a combination of personalized service and prudent risk management practices. First Community Bank of the Heartland, Inc.