Perficient

AUGUST 9, 2022

The financial services industry must consider its customer experience game while also grappling with a sense of distrust from many communities due to systematic barriers, maintaining utmost accessibility due to the essentiality of the business, and the lack of financial literacy across the country. Trust and Transparency. .

Community 275

Community Customer Experience ATM Examples 275

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. All of this while knocking out a stellar 1.35% ROA and leading industry, community, and philanthropic efforts everywhere. Provident Financial Services, Inc. merges with Lakeland Bancorp.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Fintech Labs Insights

FEBRUARY 4, 2022

About Fintech Labs : Launched as a financial services UX consultancy in 2001, Fintech Labs serves small business owners with its guide to digital financial services and fintech. Related: Top 17 Online Digital Corporate Credit Cards for Small Businesses (Feb 2022). Top 33 Digital Lenders to U.S. Top 12 U.S.

Fintech 15

Fintech Payments UX United States 15