Community Customer Experience Management Michigan 
NCR
DECEMBER 1, 2017
It’s an interesting time to be a community financial institution (FI) right now. For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. Challenges for community financial institutions.
Gonzobanker
DECEMBER 14, 2023
Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Our Troublemaker clients reacted to all this mayhem by keeping their focus on customers, making good loans, sticking to their digital transformation strategies, developing employees and giving back to their communities.
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Gonzobanker
JUNE 26, 2019
Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Sales and pipeline management has been the bread and butter of CRM, but setting it up in an integrated and user-friendly way has been grossly oversimplified. Sales & Referrals.
Gonzobanker
DECEMBER 19, 2022
Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. merges with Lakeland Bancorp.
Perficient
MAY 21, 2021
Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Prior to Bright Paths, she earned a year’s worth of experience working in technology around software engineering projects as a Product Manager. Bright Paths Project: Plenti.
Gonzobanker
DECEMBER 20, 2019
Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. billion of assets under management. billion of assets under management. WSFS – Stock Price Under Mark Turner.
PopularBank
FEBRUARY 25, 2020
Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. The exposure to senior management. Were there any key takeaways or surprising lessons learned from your experience?
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