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5 ways AI can improve customer service

Independent Banker

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction.

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Data privacy: How to keep customer data safe

Independent Banker

But as the prevalence of security breaches grows, so do the opportunities for community banks to position themselves as guardians of their customers’ personal data through compliance, technology and relationship building. By Katie Kuehner-Hebert. Data privacy and security is a hot topic and is only getting hotter. Bob Hickok.

Data 91
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Initial thoughts about the proposed CPRA regulations

CFPB Monitor

In any event, if implemented in their proposed form, the CPRA regulations will require a substantial expansion of privacy compliance operations for many businesses subject to the law. The details, potential compliance problems, technical requirements, and unanswered questions are far too numerous to address in a single blog post.

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CFPB announces new appointments to advisory groups

CFPB Monitor

The CFPB announced the appointment of new members to its Consumer Advisory Board, Community Bank Advisory Council, and Credit Union Advisory Council. New members to the Consumer Advisory Board will serve three-year terms and new members to the Community Bank and Credit Union Advisory Councils will serve two-year terms. Kathleen C.

Groups 60
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2021 GonzoBanker Awards

Gonzobanker

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 142
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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! The big bang project is over.” Check it out on YouTube.

Utah 60
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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! The big bang project is over.” Check it out on YouTube.

Utah 60