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USAA Rules Latest Net Promoter Score Survey

Bank Innovation

A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth.

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Can’t Wait for the US to Migrate to EMV: The Musings of A Visitor

Celent Banking

This year was no exception and I have recently come back from two trips to Las Vegas and San Antonio. All the data breaches at retailers, from Target to K-Mart Sears, have spooked the market and stirred it into action. During my brief shopping break I wanted to pay with my UK-issued chip card.

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The war for wallets: CU Wallet to debut this year

Abrigo

Peek inside nearly any brick-and-mortar retailer and you’ll see a wave of smartphones in-hand, people waiting for their turn to step to the register and make their purchase. When Apple Pay launched late last year, it was met with the typical Apple innovation buzz as well as some skepticism about data security.

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Biometrics are already mass-market for banking

Tomorrow's Transactions

Logging on to things by tapping your contactless bank card to your phone! I remember demonstrating this (using, if I recall correctly) WAP on a Nokia 6131 to some of our clients about six years ago, when they were getting ready to start issuing the first European contactless bank cards for pilots and trials in (I think) the UK and Italy.