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Secure Digital Banking and Customer Communications

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Let customers use the channels they love to access other areas of the bank quickly.

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Digital Banking Commandment: Respect Your Customers’ Data!

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Do you want customers to link their other bank or credit union account?

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FICO Survey: US Consumers’ Payment Methods Linked to Fraud

FICO

It's not a surprise that the COVID-19 pandemic accelerated the adoption of digital banking. US customers and their banks are familiar with different types of fraud including card, identity, and payment related frauds. Read our US eBook and other regional eBooks ( UK ) for specific stats.

Survey 52
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FICO Survey: US Consumers’ Payment Verification Methods Linked to Fraud

FICO

It's not a surprise that the COVID-19 pandemic accelerated the adoption of digital banking. US customers and their banks are familiar with different types of fraud including card, identity, and payment related frauds. Read our US eBook and other regional eBooks ( UK ) for specific stats.

Survey 52
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PSD2 Strong Customer Authentication: Will Banks Succeed?

FICO

This means that for online purchases we’re more likely to see authentication requests, and to meet the requirements this authentication must come from two different categories from the below: For card transactions, the onus to manage this authentication doesn’t lie with the merchant, the merchant acquirer or the card scheme.

Survey 52
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Survey: When Do Fraud Controls Ruin the Customer Experience?

FICO

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

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PSD2 Strong Customer Authentication: Will Banks Succeed?

FICO

This means that for online purchases we’re more likely to see authentication requests, and to meet the requirements this authentication must come from two different categories from the below: For card transactions, the onus to manage this authentication doesn’t lie with the merchant, the merchant acquirer or the card scheme.

Survey 40