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Should QSRs Be Scared Of ‘Ghost’ Restaurants?

PYMNTS

The latest PYMNTS Order to Eat Tracker highlights how several major brands are embracing (or resisting) third-party delivery services, new models and new ordering solutions in an effort to win over customers. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

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Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes?

PYMNTS

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs. Google’s Aim.

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Why The Next Big Connected Commerce Play Is Television

PYMNTS

But why then, you might ask, are so many pure-play eTailers, whose target audience is the millennial — like The RealReal and Rent The Runway , new marketplaces like OfferUp , deal aggregators like Groupon , alt lenders like SoFi and alt lending platforms like LendingTree — buying pricey blocks of airtime on CNN and CNBC to promote their brands?

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Apple Pay’s Tough Twenty Months

PYMNTS

The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. The card provisioning is elegant, the user experience secure, the tap-and-go a magical experience. And a lead that brings with it solving more than just “checking out” using a mobile payment app branded Apple Pay.

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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. It’s time for banks to focus hard on marketing and the borrower experience. Tom Fishburne at Financial Brand Forum.

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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. It’s time for banks to focus hard on marketing and the borrower experience. Tom Fishburne at Financial Brand Forum.

Utah 60
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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Once the chatbot was in the hands of users, however, it became clear that there was a gap between what the service promised and what it actually offered. While M was capable of handling simple questions like “Where can I get a good burger in Chicago next week?” In reality, late 2016 turned out to be the peak of chatbot hype.