South State Correspondent

MAY 31, 2023

Branching is likely your bank’s highest functional cost, just ahead of loan production. At around $75 per year for unique visitors, it’s multiple times more expensive to service customers compared to other alternatives such as online, mobile, or phone. Certain transactions and many problems can only be solved in the branch.

Data 195

Data Branch Strategies Strategy Mobile 195

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

Gonzobanker

NOVEMBER 29, 2016

Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. On the flip side, by leveraging the queuing benefits of ITMs, multiple branches can stay open later (in the drive-thru or vestibule) with significantly less staff while maintaining nearly full teller functionality.

Video 60

Video Strategy Branch Strategies ATM 60

NCR

FEBRUARY 11, 2016

The advent and advancement of online and mobile banking have decreased the number of trips customers make to the branch, as well as the number of transactions they perform while in the branch. This decrease in activity has threatened the profitability of many branches. Is it accessible? Age of customers. Average income.

Data 40

Data Branch Strategies ATM Meeting 40

Gonzobanker

NOVEMBER 29, 2016

Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. On the flip side, by leveraging the queuing benefits of ITMs, multiple branches can stay open later (in the drive-thru or vestibule) with significantly less staff while maintaining nearly full teller functionality.

Video 60

Video Strategy Branch Strategies ATM 60

American Banker

JUNE 3, 2016

The bank, which operates in 12 states, is bringing customers in the door even as it cuts its retail square footage by half. The offer of a financial "checkup" that tens of thousands of people have accepted.

Retail 28

Retail Operations Branch Strategies Regional 28

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28