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Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

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10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.

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Taking A Pass On Passwords

PYMNTS

As it turns out, even if one did everything just right — following the instructions and creating a host of passwords full of letters, numbers, symbols and random capitalization — the result would likely be exactly the wrong kind of password. The document is also the source of the guidance encouraging consumers to change passwords regularly.

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). ITMs require a significant capital investment, and investing in these machines has become a popular and controversial topic.

Video 60
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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). ITMs require a significant capital investment, and investing in these machines has become a popular and controversial topic.

Video 60
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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

How Banks Can Leverage: While not exactly a banking innovation, banks can better allocate capital to COIs. Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention.

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First Midwest in Ill. Brings in $150M from Sale-Leaseback Deal

American Banker

has entered a sale-leaseback agreement with Oak Street Real Estate Capital in Chicago. First Midwest Bancorp in Itasca, Ill.,

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