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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

How Banks Can Leverage: While not exactly a banking innovation, banks can better allocate capital to COIs. Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention.

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Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

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