South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

Policies 195

Policies Training Customer Experience Examples 195

Celent Banking

OCTOBER 20, 2016

Since my coverage areas include branch and ATM channel technologies, I often get asked, “What distinguishes successful branch channel transformation initiatives?” For example, physical design is clearly a new branch design element. Lead with Human Capital, Not Technology. Fair enough.

Branch Design 100

Branch Design Capital Training User Experience 100

Jeff For Banks

SEPTEMBER 2, 2019

All the talk around the branch of the future is about design, staff levels, square footage, and technology. And the younger generation want help managing their budget, using the improved technology tools, and applying for loans. But look at our cool design! But look at our cool design! Long live the branch.

Branch Design 68

Branch Design Community Bank Strategy Survey 68

Gonzobanker

NOVEMBER 18, 2014

Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” Pointing to creating sales opportunities with branch traffic declines, Verba talked about the power of instant issue/replacement debit cards and 1 million gift cards issued a year. Execs from Broadway Bank and U.S.

Chicago 98

Chicago Retail Branch Design Training 98