Celent Banking

NOVEMBER 19, 2015

Retailers of all shapes and sizes are wrestling with how to deliver a compelling and differentiated omnichannel experience, what that means in their stores and how to manage a rapidly changing cost-to-serve. After roughly a decade of talk but little action, we are encouraged by banks’ embracing the need to get going. They’re not alone.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

South State Correspondent

MAY 1, 2024

Gentle Monster Background Founded in 2011 by Kim, Gentle Monster initially struggled to break through against large brands like Luxottica which controls an estimated 30% of the US market, and is behind almost every single designer eyeglass brand you can think of, including Ray-Ban, Oakley, Armani, Ralph Lauren, Chanel, Prada and many more.

Innovation 195

Innovation social media Branding Marketing 195

South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. Here's how to avoid common pitfalls. But do they? The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 38

Banking Trends Customer Experience Analysis Trends 38

Gonzobanker

OCTOBER 21, 2015

This was the clever multi-media marketing of clever multi-media marketing. During a Fintech Forward panel, Zenbanx CEO Arkadi Kuhlmann talked about how to lend money to data because we don’t see the people anymore. Coca Cola’s Joe Tripodi reminded us of our narcissistic drive to have our names on soda cans. midsize banks.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60

Gonzobanker

NOVEMBER 18, 2014

Entrepreneur Gary Vaynerchuk implored the crowd to get beyond the marketing talk and stop marketing in the past. His point that Uber sells time (nobody wants to keep submitting payment) as much as transport was spot on, and he encouraged us to test our marketing campaigns and double down on what works. So, we get it.

Chicago 97

Chicago Retail Branch Design Training 97

PYMNTS

FEBRUARY 13, 2017

Speaking of responding to feedback… Bank Of America And The Automated Branch. In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. that feature no human employees — except those accessed via a screen.

Data 122

Data Retail America Minneapolis 122