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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time.

Policies 195
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4 Gonzo Takeaways from BAI Retail Delivery ’15: Viva Las Vegas?

Gonzobanker

“This person needs rescued and whoever designed that expensive use of space?” Both Barbara and Robert encouraged a hyperfocus on the online channel and Barbara declared an end to fancy MBA language and discouraging meetings to bring in a testing and learning culture of fun. “I Oracle’s Innovation Lounge.

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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

Tom McGill of First Financial Bank led a session with our own Jim Burson where McGill pointed to the risks of single-service customers, the importance of customers advocating for your brand, and getting bank reporting accountability simplified across channels. The big theme was branch of the future. So, we get it.

Chicago 97