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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year. I look forward to seeing you all there.

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DraftKings To Merge With Other Companies, Go Public

PYMNTS

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston.

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DraftKings To Merge, IPO At A $3.3B Market Value

PYMNTS

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston.

Las Vegas 130
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How Innovative mPOS Is Paving The Way To A Self-Checkout Future

PYMNTS

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

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Retail Pulse: Wayfair Opens Mall Store; Banana Republic Unveils Style Passport

PYMNTS

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

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Amazon Pushes Retailers To Same-Day Delivery

PYMNTS

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101
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Smart Kiosks: The Key To QSR Loyalty?

PYMNTS

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

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