Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

SEPTEMBER 30, 2021

We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 11, 2016

Chip card reader for when customers are shopping online to improve security. Verifies the card and pushes that information onto the merchant. Customers can store all of their online profiles in one secure location to improve user experience. Uses facebook to fill out personal information. Adds in Social security.

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

It adds a layer of connectivity between accounts that enables users to explore scenarios and tradeoffs — using their actual account data and information — and provides advice and guidance around the most optimal actions they can take with their money. HQ: Boston, MA. HQ: Boston, MA. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40