Perficient

FEBRUARY 24, 2021

In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. The Future Is Digital. Meet the Hosts.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Cisco

APRIL 7, 2019

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Transforming Financial Services E-Book.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes.

Branding 100

Branding New York City Retail Online 100

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Digital decision platforms have been driving a diverse mix of innovations. It's now expected to deliver a further €8.5

Management 52

Management Customer Experience Regional Strategy 52

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite. Phone menus dead-end.

Technology 115

Technology Resources Fraud Strategy 115

Cisco

APRIL 7, 2019

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Transforming Financial Services E-Book.

Trends 48

Trends Cyber Security Big Data Analytics 48