The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Operations Digital Banking Banking Trends 43

The Financial Brand

DECEMBER 13, 2021

Technology is behind many, but not all, of the trends. Some represent serious operational challenges, others big revenue opportunities. The post 9 Pivotal Trends that Will Shape Banking Strategies for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 41

Trends Strategy Banking Trends Analysis 41

South State Correspondent

AUGUST 8, 2022

With 100+ public banks reporting, we have more than a representative sample to see 2Q 2022 bank earnings trends and derive some operational insights on bank performance. Fees at banks dropped, primarily driven by mortgage operations, and net interest margin increased by approximately 25 basis points to 3.12%.

Trends 195

Trends Community Bank Community Retail 195

The Financial Brand

FEBRUARY 11, 2024

This article GenAI: Banking’s Best Offense in Challenging Times appeared first on The Financial Brand. IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.

Branding 23

Branding Innovation Operations Management 23

The Financial Brand

MARCH 26, 2024

This article How a Regulatory Nudge Pushed Payday Lending into the Mainstream, Benefiting Borrowers and Banks appeared first on The Financial Brand. The big banks have embraced small dollar lending, saving millions of consumers billions of dollars annually, according to a new report.

Lending 35

Lending Branding Report Banking Trends 35

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

NCR

JANUARY 16, 2017

We estimate that in five major retail banking businesses (consumer finance, mortgages, SME lending, retail payments and wealth management) from ten to 40 percent of revenues (depending on the business) will be at risk by 2025, and between 20 and 60 percent of profits, with consumer finance the most vulnerable.”

Trends 40

Trends Retail Customer Experience Resources 40