Banking 2020

OCTOBER 10, 2014

Capital One acquires user experience consultancy Adaptive Path – Finextra. Below are interesting stories the Banking.com staff has been reading over the past week. Hacked Screenshots Show Friend-To-Friend Payments Feature Hidden In Facebook Messenger – TechCrunch.

Apple 51

Apple User Experience New York Capital 51

Javelin Strategy & Research

FEBRUARY 1, 2022

2021 Online Banking Scorecard Javelin Report Date: June 29, 2021 Authors: Mark Schwanhausser , James Lee , Dylan Lerner Research Topic(s): Digital Banking , Mobile & Online Banking It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online.

Report 40

Report Digital Banking Fraud Mobile 40

Banking 2020

AUGUST 27, 2015

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Consequently, vendors decided not to invest in NFC and opted instead for QR codes, which are plagued with a variety of user experience issues.

ATM 40

ATM User Experience Fraud UX 40

Banking 2020

DECEMBER 11, 2015

The DI Solutions organization leverage the team during product development where they drill deep into customer behavior to inform future design and improve user experience. AT DI she leads the Analytics Team supporting multiple functions of the business.

Data 40

Data Analytics Analysis User Experience 40

Banking 2020

JANUARY 15, 2015

Many banks have focused instead on enabling the consumer to have a better experience across a bank’s channels. While this is a good step forward, look for the transformation of the user experience across the transaction channels to begin now that we’re in 2015.

Retail 40

Retail Trends Millennials Mobile 40

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40