article thumbnail

Can Smartphones Solve ATM Skimming

Banking 2020

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Consequently, vendors decided not to invest in NFC and opted instead for QR codes, which are plagued with a variety of user experience issues.

ATM 40
article thumbnail

Scorecard Reports

Javelin Strategy & Research

Bank of America ranked as “Best in Class” over 20 top U.S. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the. financial institutions to identify the leaders in mobile banking. financial institutions to identify the pacesetters in online banking. and the homogenous majority.

Report 40
article thumbnail

From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage

Banking 2020

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40