Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 123

Strategy Fintech Study Customer Experience 123

American Banker

OCTOBER 18, 2020

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71

Alabama Regional social media Survey 71

Banking 2020

JUNE 12, 2015

Passwords are passé; biometrics is the future of banking: Banks are beginning to use biometrics to help authenticate customers, adding a level of convenience to banking for both consumers and financial institutions. Do Americans hate bank branches so much they’d rather use their phone?:

Fintech 40

Fintech Customer Experience Regulation Survey 40

Banking 2020

JANUARY 21, 2016

According to a recent survey by U.S. Bank, “ The Balancing Act: U.S. Bank 2015 Outlook on People and Technology ,” 70 percent of consumers across all generations believe that banks featuring the latest technology are more trustworthy, yet 63 percent said they will never make all financial transactions digitally.

Survey 40

Survey Innovation Technology Industry 40

Banking 2020

FEBRUARY 6, 2015

Meeting customers anywhere with omnichannel banking: There are more convenient, better ways to bank and consumers are quickly becoming aware of it. How much do consumers use mobile check deposit?: Mitek recently reported that it estimates nearly 33 million Americans use their mobile deposit products.

Innovation 40

Innovation Mobile Digital Banking Customer Experience 40