Fintech Labs Insights

SEPTEMBER 17, 2015

Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. The post Encap’s Omni-Channel Enablement Platform Offers a Consistent & Secure UX Across Channels appeared first on Finovate. ” Presenting Adam Dolby (VP, Bus.

UX 12

UX Security CA User Experience 12

Fintech Labs Insights

OCTOBER 5, 2016

I spent too much, my payment is late, I can’t remember where that last $40 from the ATM went, and so on. And one of the easiest ways to do that is when a merchant refund appears on a credit or debit card account. And there is a huge button at the bottom to check out the transaction online (not that you’d really need to).

Cards 16

Cards UX User Experience ATM 16

Tomorrow's Transactions

AUGUST 24, 2016

From The EMV chip credit card transition in the US has been a disaster — Quartz. Tap, swipe, dip, PIN or sign, hand over the card or keep it… every transaction is an adventure. Chargebacks for card-present transactions increased 50% following the Oct. As far as I know, neither of these is true. Krebs on Security.

Cards 30

Cards US ATM UX 30

Fintech Labs Insights

MARCH 30, 2015

Note: The online survey was fielded in December of each year. Every new banking technology of the past 40 years (including ATMs) have struggled to get more than 50% adoption. But I''m convinced that part of the problem is a flawed mobile banking UI/UX. Bank of America Mobile Banking UX' Those trends were all upbeat.

Mobile 12

Mobile UX Alaska America 12

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. For banks, that complexity is in the form of things like long, dense loan agreements and derivatives; for consumers, it’s in budgets, bank accounts, credit card statements, and subscriptions. Crafting a simple UX for a personal finance app is a tall order.

Industry 78

Industry Examples Tools Retail 78