Celent Banking

MAY 13, 2016

In my view, the most impressive aspect of this initiative isn’t so much Citi’s pushing the technology envelope; it’s the organizational effort that was likely required. Getting its branch operations, mobile product management, IT and LOB leadership aligned represents real commitment to innovation.

Branch Design 100

Branch Design Survey Leadership ATM 100

South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

Policies 195

Policies Training Customer Experience Examples 195

Gonzobanker

OCTOBER 21, 2015

I gave my teams 8% of their budgets to blow [on innovation] and we talked about what we learned every week.”. Oracle’s Innovation Lounge. While innovation speaker Andrew Zolli initially made me think of Barbara’s warning about fancy MBA language, Zolli ultimately provided substance in how digital. Have a seat … plenty of room.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60