William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

It’s all done through the smartphone, with bank-level security. Chip card reader for when customers are shopping online to improve security. Customers can store all of their online profiles in one secure location to improve user experience. Adds in Social security. Lots of useable data. ^KT.

Video 40

Video Mobile social media Analytics 40

CB Insights

JANUARY 6, 2019

Coca-Cola innovates its food and beverage lines from its Atlanta headquarters, but uses its satellite Development and Innovation Lab at Georgia Tech University to fast track key technology initiatives and accelerate its “technological responses to business issues.” Notable Projects: Kellogg’s NYC has embraced social media.

Innovation 77

Innovation Retail Branding Technology 77

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Scott Graf is one of the presenters, a great, smart exec from Atlanta. Now this will be interesting.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Working with Banks and financial services partners to build fast, scalable and secure payments. 11:27 am IBM Security Trusteer – [link] – @IBMSecurity – Ayelet Shomer – Shaked Vax. How can you preserve the digital user experience? MintChip platform.

Mobile 40

Mobile Cards Fraud Data 40