PYMNTS

JANUARY 30, 2020

In its Q4 2019 earnings release, Facebook reported a 51 percent spike in expenses for 2019, as the social media platform faces more questions from regulators and policymakers. Digital banking efforts took center stage at Goldman’s Investor Day on Wednesday (Jan. MoviePass, Parent Helios Seek Bankruptcy Protection.

social media 141

social media Payments ATM Fraud 141

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Cisco

MAY 29, 2019

Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Of all the delivery channels measured in the study, only ATM increases in customer satisfaction.”. When only ATMs experiences are increasing customer satisfaction, banks have a lot of work to do.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Of all the delivery channels measured in the study, only ATM increases in customer satisfaction.”. When only ATMs experiences are increasing customer satisfaction, banks have a lot of work to do.

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Our dedicated team of 37 professionals are in North America. “We are not an app, we are a platform.”

Security 40

Security Samsung Strategy San Jose 40