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Will Your 2022 Approach Be Consumer-Driven?

Independent Banker

As banks head into planning sessions for 2022, it has perhaps never been more important for financial institutions to invest time and resources into market studies and research. What matters most is your market, your current and prospective customers and what they think about what your bank has to offer. “We

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What Financial Institutions Can Learn from TD Bank’s Marketing Playbook

The Financial Brand

Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The bank's CMO reveals key tactics.

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HSBC Retreats from the U.S. Mass Market and Citizens Reaps the Reward

The Financial Brand

retail market and hands off 80 branches and 800,000 customers. Mass Market and Citizens Reaps the Reward appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Citizens Financial wins big as the overseas giant concedes the U.S. The post HSBC Retreats from the U.S.

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What It Will Take to Have Interactive Tellers Catch On with Consumers

The Financial Brand

For institutions, ITMs help with staff shortages, market growth and branch efficiency, but few consumers use them. The post What It Will Take to Have Interactive Tellers Catch On with Consumers appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Those that do, like them.

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Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World

The Financial Brand

Financial institutions everywhere are haunted by a tight labor market. The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But there are innovative ways to attract and retain employees.

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What Will Happen in Banking if Amazon Rolls Out Retail Branches?

The Financial Brand

What prime opportunities would develop if the mega-online-retailer plops its own department stores on the edge of your market? The post What Will Happen in Banking if Amazon Rolls Out Retail Branches? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., rural or expensive urban markets). Branches have already begun their transformation from cash centric to account opening and advice centric.

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