Bank Innovation

APRIL 15, 2020

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

America 293

America Tools Data Payments 293

Bank Innovation

NOVEMBER 14, 2019

Banks need to embrace new customer acquisition models or risk falling behind, a recent Accenture report argued. The report, titled 5 Big Bets in Retail Payments in North America, examined how banks risk losing payments revenue to technology startups and other non-bank competitors.

America 199

America Retail Payments Report 199

Bank Innovation

APRIL 8, 2020

With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

Retail 370

Retail Customer Experience Innovation Strategies America 370

BankInovation

MAY 7, 2020

After years of banks trying to connect with customers through Twitter and Facebook, it seems the crown jewel for their social media presence may actually be Pinterest.

social media 69

social media Strategy Marketing Customer Experience 69

BankInovation

JULY 28, 2020

In recent history, most of the ways sustainable finance could be accessed was largely through investments or commercial banking, things like social impact bonds, green bonds or mutual funds,” said Ben Stuart, chief marketing officer and head of growth and innovation at Bank of […].

Innovation 64

Innovation Digital Banking Marketing Customer Experience 64

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. InSpirAve is transparent pay-for-performance model where we create incremental revenue for retail and financial institutions.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78