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It’s a Program, Not a Project: Designing Websites for Accessibility

Perficient

Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints.

UX 531
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Open Banking Meets Instant Payments At The Online Checkout

PYMNTS

Add to that the introduction of strong customer authentication (SCA), which was mandated in 2019 and implemented in September of 2020, and yet another layer of friction is added for card-based payments. According to Soliman, PayDirect is the answer to those issues.

Online 300
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Shopify Opens Second Office In Toronto

PYMNTS

In case you were wondering about the name, it’s where they do experiments and test out ideas, but the office will house the bulk of the engineering and user experience team. The company says plans are in place for about 200 employees to work out of this office, but over time it is slated tor each about a thousand before 2020.

UX 100
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Can Smartphones Solve ATM Skimming

Banking 2020

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Consequently, vendors decided not to invest in NFC and opted instead for QR codes, which are plagued with a variety of user experience issues.

ATM 40
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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Gartner predicted 80% of all new enterprise applications would be using chatbots by the year 2020, and that by 2021 chatbots would be the “most important platform paradigm” for the enterprise. Crafting a simple UX for a personal finance app is a tall order. Personal finance: Chatbots to help manage spending.