PYMNTS

APRIL 18, 2017

Commerce marketing automation software Bronto’s Senior Product Manager, Matt Davis, commented to Retail Dive about the impact chatbots are having on the customer service industry alone: “This really represents a shift now to where chat is starting to become the center of this kind of brand or product retailer interaction, directly with the customer.

social media 123

social media Payments Retail Branding 123

Payments Source

JANUARY 1, 2018

Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations. Difficulty tracking digital marketing/advertising efforts. Not surprisingly, 36% of marketers surveyed indicated that they are likely to spend to address the issue of bad data. Marketing CRM solutions.

Trends 72

Trends Customer Experience Survey Data 72

William Mills

NOVEMBER 1, 2016

For your marketing and PR teams? Gartner just released its 2016-2017 CMO Spend Survey , an annual study that looks at how much marketing leaders are spending and on what. He explains that his team operates with a data-oriented mentality. Marketing technology goes beyond an operational element. Social media.

Technology 40

Technology US Customer Experience Marketing 40

Gonzobanker

DECEMBER 19, 2017

Endless CRM and data management projects that shook our foundations and gutted our PMOs. After the “fake sales” scandal of 2016, Wells was hit again with bad press on overcharging homeowners for appraisals, charging customers for unwanted auto insurance, and cooking records to charge more rate-lock fees to borrowers. Payments chaos.

Conference 101

Conference Industry Community Bank Community 101

Fintech Labs Insights

JUNE 15, 2016

The Canadian analytics company specializes in providing community banks and credit unions with powerful data management, database and behavioral analytics, marketing automation, and one-to-one communications solutions. This is where Race Data comes in. At FinovateSpring, Race Data demonstrated its Relationship Accelerator.

Community Bank 12

Community Bank Data Community Marketing 12

CB Insights

APRIL 24, 2018

Retailers are leveraging technology, such as artificial intelligence and augmented reality, to enhance operational visibility and personalize their customer service, a new necessity in fast-changing and demanding consumer market. “We’re in a test-and-learn phase as we consider what other investment routes we should explore.

Retail 59

Retail Trends Technology Branding 59

CB Insights

AUGUST 31, 2017

California-based CrowdStrike offers a suite of AI-powered cybersecurity products through its SaaS platform, including anti-virus protection, endpoint detection/response, managed threat hunting, and IT hygiene. California-based Stem (formerly Powergetics) operates an intelligent IoT energy storage network. personal assistant AI.

California 61

California Capital Company Industry 61