FICO

JUNE 22, 2022

Customer expectations are evolving and continuing to evolve. As a result, consistently compelling online experiences are now a mandatory expectation. Often once a customer has gone, they’ve gone for good. Hyper-Personalization and Pre-Emptive Offers Are Key to Unlocking Customer Service. BNPL is the new buzzword.

Trends 52

Trends Data Customer Experience Analytics 52

FICO

MAY 2, 2023

Customers are always front and centre of business decisions and robust processes have been well-established. This is no afternoon stroll, it’s a laborious summit attempt at an epic peak. For lenders with multiple products, this will mean taking account of all the relationships they have with a customer, across all product lines.

Compliance 52

Compliance How To Tools Strategy 52

Fintech Labs Insights

AUGUST 14, 2020

The NYC-based startup, founded just 15 months ago, is offering to cover financial fraud of new customers on both the deposit and credit side. At its PlugandPlay pitch this summer (see top of page), the company said it is planning to raise a Series A this fall. Enter INSTNT. And surprisingly, INSTNT isn’t even an insurance company.

Washington 15

Washington Fraud Ohio Resources 15

Fintech Labs Insights

AUGUST 14, 2020

The NYC-based startup, founded just 15 months ago, is offering to cover financial fraud of new customers on both the deposit and credit side. At its PlugandPlay pitch this summer (see top of page), the company said it is planning to raise a Series A this fall. Enter INSTNT. And surprisingly, INSTNT isn’t even an insurance company.

Fintech 15

Fintech Washington Fraud Ohio 15

CB Insights

NOVEMBER 9, 2017

So its secured lender, which [founder Scott] Jones didn’t name, recently emptied ChaCha’s bank accounts. At the end of the day, it’s about getting new customers, increasing the frequency of transactions and increasing transaction sizes. “It was the most unprofessional, unethical experience imaginable. [A]

Capital 78

Capital Company San Francisco Operations 78