PYMNTS

DECEMBER 8, 2016

Between the Instagram selfies, Twitter hashtags and Facebook posts, millennials seem to overshare. The more information that’s asked of them, the less likely it is that [millennials] will finish the application,” said Johnny Ayers, cofounder of Socure. “The It’s All About The Use Case . And they need customer data — at least some.

Millennials 100

Millennials Data social media Technology 100

PYMNTS

OCTOBER 23, 2017

Oh, and security, too – but not at the expense of that frictionless user experience. Although some customers ( millennials : cough, cough) may value convenience above all else, that youthful sense of fiscal invincibility does not extend to their elders, who place a higher premium on transaction security.

UX 116

UX Security User Experience Millennials 116

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

NOVEMBER 19, 2019

No matter what, one of the biggest challenges in crafting a successful program is dealing with compliance and regulations, Geeslin said. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

OCTOBER 18, 2017

The question applies to financial institutions of all sizes and is especially germane to smaller banks and credit unions, firms which do not have the deep pockets or the technology of larger banking compadres and FinTechs. Technology on its own has no standalone, distinctive value. What of regulation?

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

JANUARY 31, 2018

The disconnect is one where “the most prominent reason is that financial institutions, and banks in particular, have to be compliant with so many different regulations across AML (anti-money laundering) and KYC (Know Your Customer). And this has a significant impact to the user base as well, as more information is needed.”.

Online 153

Online Security Course Mobile 153

PYMNTS

DECEMBER 26, 2016

and also meet the growing ID verification requirements under ant-money laundering (AML) regulations. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109