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The Four Blind Spots Costing Big Retail Big Bucks

PYMNTS

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100
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FCA’s Consumer Duty Mandates Sharper Use of Technology

FICO

The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. It gives a simple instruction that firms “must act to deliver good outcomes for retail customers”. Act in good faith towards retail consumers. Source: fca.org. Structure of Consumer Duty. Source: fca.org. Consumer Support.

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OCC issues final fair access rule

CFPB Monitor

As another example, the OCC indicated that if a bank has historical expertise serving the retail sector but not the energy sector, the rule allows the bank to provide financial services that require this expertise to the former and not the latter.

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Bypass CEO: Dining’s Big Digital Disruption

PYMNTS

The market reaction to the news underscored that view: Grubhub’s stock price surged by a staggering 25 percent, analysts said, on the news of the acquisition. However, he noted, the market is changing in some homogenizing ways. The product one is bringing to market does — and should — dictate a lot of strategy.

System 101
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Dear MBAs, AI is Coming For You: The Coming Wave of Expert Automation & Augmentation Software (EAAS)

CB Insights

The EAAS market map below highlights some of the 40+ insurgent startup technology leaders building expert automation & augmentation software across any number of industries ranging from lawyers to journalists to wealth managers to traders to consulting, and more. But first, what is Expert Automation & Augmentation (EAAS) Software?