The Best Opportunities for Retail Banks to Improve Customer Experience
Cisco
MAY 29, 2019
Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”
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