PYMNTS

JULY 31, 2019

PYMNTS surveyed more than 200 FI decision-makers to examine the specific innovation areas in which banks are focusing on, now, and in the years ahead. A significant share of FIs will turn their focus in a different direction, however, to user experience (UX) — how users interface with banking products and features.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

NOVEMBER 25, 2019

Banks and credit unions are certainly not on their way out, even as they face more pressure from challenger banks, FinTechs and Big Tech in the coming decade. Google’s expertise is in UX design,” he noted. “By The tension between FinTechs and FIs is real, as PYMNTS data shows. Banking services could be decoupled from banks.”.

Google 272

Google Fintech Payments Apple 272

CB Insights

OCTOBER 31, 2019

But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Fintech: Contract review & bill negotiation.

Industry 78

Industry Examples Tools Retail 78

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141