Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Abrigo

MARCH 6, 2017

4) @KarenGMills – Former SBA administrator in the Obama administration, Mills is now a senior fellow at Harvard Business School, writing and Tweeting about small business, lending and fintech. 11) @FinancialBrand – The Financial Brand is a digital publication focused on marketing and strategy issues affecting retail banks and credit unions.

social media 150

social media Lending Community Community Bank 150

Gonzobanker

JUNE 11, 2018

Perhaps the best illustration of their frustration was the audience awarding the best in show demo to an (underwhelming) employee digital education play by Horizn. While commercial lending and treasury management remains the money maker for more than 75% of my clients, most of those clients have a retail-heavy, if any, digital strategy.

Conference 70

Conference Digital Banking Austin Digital Strategies 70

Gonzobanker

MAY 31, 2019

article , former Small Business Administration administrator Karen Mills said community banks with strong small business customer bases that don’t find new ways to serve them digitally are going to face a “reckoning.” Opportunity Identification/Training. Ready to compete against big banks, fintechs and non-bank lenders?

Lending 126

Lending Community Bank Community Data 126

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Seeing customer feedback as a data source.

Compliance 96

Compliance Customer Experience Analysis Data 96

CB Insights

JANUARY 6, 2019

From supply chain and inventory improvements to new payment options, these brands are going all in on digital. You can see our list of 30 fintech-focused corporate innovation labs here. Since then, M&S has embraced its digital strategy. Coca-Cola — Development and Innovation Lab.

Innovation 77

Innovation Retail Branding Technology 77

Fintech Labs Insights

MAY 24, 2016

Livneh: We currently work with some of the largest banks and card issuers in North America and Europe, as well as some smaller institutions that have advanced digital strategies. Finovate: Who are your primary customers? It’s not enough to simply present information to the customer.

Analytics 14

Analytics Data Examples America 14